Terms of service

TERMS OF SERVICE / TERMS AND CONDITIONS

Last updated: July 3, 2026

1. COMPANY INFORMATION

This website is owned and operated by Lennire London.

Registered Address: C. de Augusto Borderas, 26, San José, 50007 Zaragoza

Email: info@lennirelondon.com

Throughout these Terms, the expressions "we", "us", and "our" refer to Lennire London.

2. SCOPE AND APPLICABILITY

These Terms and Conditions apply to all customers purchasing from countries within the European Union (EU) and the United Kingdom (UK).

Although we operate internationally, we voluntarily comply with the applicable consumer protection requirements established within the EU and the UK.

3. ACCEPTANCE OF THESE TERMS

By accessing our website or placing an order, you acknowledge that:

  • You have read and accepted these Terms and Conditions.

  • You are legally able to enter into a binding agreement.

4. PRODUCTS

We make every reasonable effort to ensure that:

  • Product descriptions are accurate.

  • Prices are clearly displayed.

  • Product images and information fairly represent the items offered.

However:

  • Minor differences in appearance may occur.

  • Product availability cannot always be guaranteed.

  • We reserve the right to discontinue or remove products from sale at any time.

5. PRICING, VAT AND CUSTOMS DUTIES

All prices are displayed in GBP or USD.

Where required by applicable regulations, VAT may already be included in the displayed price.

If customs duties or import charges apply, these will either be clearly shown during checkout or covered by us where expressly stated.

No hidden charges will be added after your purchase has been completed.

6. PAYMENTS

All payments are processed securely through Stripe.

We do not retain your complete payment information.

By completing a purchase, you confirm that:

  • You are authorised to use the selected payment method.

  • The billing information provided is accurate and complete.

7. ORDER CONFIRMATION

Once your order has been placed:

  • You will receive an order confirmation email.

  • This confirmation does not constitute final acceptance of the order.

We reserve the right to cancel an order in situations including, but not limited to:

  • Suspected fraudulent activity.

  • Payment authorisation issues.

  • Stock or inventory errors.

8. PROCESSING TIMES (IMPORTANT DELIVERY INFORMATION)

Orders are normally prepared within:

1 to 3 business days.

Order processing may include:

  • Order verification.

  • Product quality inspection.

  • Secure packaging.

Orders are not processed during weekends or public holidays.

9. SHIPPING AND DELIVERY (EUROPE & UNITED KINGDOM)

We currently ship throughout the European Union and the United Kingdom.

Estimated delivery times are:

  • EU countries: 5–10 business days.

  • United Kingdom: 5–9 business days.

Including processing time, the estimated total delivery period is:

6–13 business days.

These estimated delivery times reflect standard international ecommerce practices and help ensure clear delivery expectations.

10. DELIVERY RESPONSIBILITY

We remain responsible for your order until it has been successfully delivered.

If an order is:

  • Lost.

  • Damaged during transit.

  • Not delivered.

We will, where appropriate:

  • Send a replacement at no additional cost, or

  • Provide a full refund.

11. RIGHT OF WITHDRAWAL (EU & UK CUSTOMERS)

Customers located within the European Union or the United Kingdom have the legal right to withdraw from their purchase within:

30 days from the date of delivery.

To qualify:

  • The item must remain unused and in its original condition.

  • You must notify us by contacting:

info@lennirelondon.com

12. REFUNDS

Approved refunds will:

  • Be processed within 30 days after the returned goods have been received.

  • Be issued using the original payment method whenever possible.

We will cover return shipping costs where:

  • The product is faulty.

  • The wrong product has been supplied.

  • The product arrives damaged.

13. LEGAL GUARANTEES (EU & UK COMPLIANCE)

We comply with all mandatory consumer protection requirements applicable within the EU and the UK.

These include ensuring that:

  • Products correspond with their description.

  • Products meet satisfactory quality standards.

  • Customers are entitled to repair, replacement, or a refund where legally applicable.

14. FRAUD PREVENTION

To protect both our customers and our business, transactions may be monitored for fraudulent activity.

We reserve the right to:

  • Request additional verification.

  • Cancel orders considered suspicious or potentially fraudulent.

15. LIMITATION OF LIABILITY

Nothing contained within these Terms limits any rights granted to consumers under applicable EU or UK legislation.

Where permitted by law:

  • We shall not be liable for indirect or consequential losses.

  • We remain responsible for fulfilling accepted customer orders.

16. INTELLECTUAL PROPERTY

All content available on this website, including text, graphics, images, logos and other materials, is the property of Lennire London unless otherwise stated.

Any unauthorised reproduction, distribution or use is strictly prohibited.

17. THIRD-PARTY SERVICES

Our website relies on trusted third-party providers, including:

  • Stripe for secure payment processing.

  • Shopify as our ecommerce platform.

Each provider operates under its own independent terms and privacy policies, for which we are not responsible.

18. MODIFICATIONS

We may revise or update these Terms and Conditions from time to time.

Any amendments become effective immediately after being published on this website.

19. GOVERNING LAW

These Terms are governed by:

  • Applicable consumer protection legislation within the European Union and the United Kingdom.

  • United States law where relevant and applicable.

20. DISPUTE RESOLUTION

We are committed to resolving customer concerns fairly, efficiently and in good faith.

Customers within the European Union may also access the Online Dispute Resolution (ODR) platform where available.

Before taking formal action, we encourage you to contact us so we can attempt to resolve the matter directly.

21. CONTACT

For any questions regarding these Terms and Conditions, please contact us:

Email: info@lennirelondon.com

Typical response time: Within 24–48 hours.