Contact information

CONTACT INFORMATION

Last updated: July 3, 2026

1. CUSTOMER SUPPORT

At Lennire London, we are committed to delivering reliable, professional and responsive customer support.

If you have any questions about your order, shipping, returns, or any general enquiry, please get in touch using the contact details provided below.

2. CONTACT DETAILS

Email: info@lennirelondon.com

3. SUPPORT AVAILABILITY

Our customer support team is available:

  • 7 days a week

  • 9:00 AM to 5:00 PM

Typical response time: Within 24–48 hours.

We make every effort to respond to all enquiries as quickly and efficiently as possible.

4. ORDER SUPPORT

To help us assist you more quickly, please include the following information when contacting us:

  • Your order number

  • The email address used to place the order

  • A clear explanation of your enquiry or request

5. SHIPPING AND DELIVERY ISSUES

If you experience any delivery-related issues, including:

  • Delayed shipments

  • Missing parcels

  • Tracking updates or tracking problems

Please contact us as soon as possible and our team will work with you to resolve the issue promptly.

We remain responsible for your order until it has been successfully delivered.

6. RETURNS AND REFUNDS

If you wish to request a return or refund:

  • Contact us by email.

  • Our team will guide you through each step of the return process.

All requests are handled in accordance with our Return & Refund Policy and the applicable consumer protection legislation within the European Union and the United Kingdom.

7. TECHNICAL SUPPORT

If you encounter any technical issues while using our website, including:

  • Difficulty accessing the website

  • Problems during checkout

  • Payment or transaction errors

Please contact us and we will do our best to resolve the matter as quickly as possible.

8. BUSINESS INFORMATION

Registered Address:

C. de Augusto Borderas, 26, San José, 50007 Zaragoza

9. COMPLAINTS

If you are dissatisfied with any aspect of our service, we encourage you to contact us first so we have the opportunity to resolve the matter.

We are committed to handling all customer concerns fairly, transparently and professionally.

10. RESPONSE COMMITMENT

We aim to:

  • Respond within 24–48 hours

  • Provide clear, accurate and helpful assistance

  • Resolve customer issues as efficiently as possible

Your satisfaction is extremely important to us, and we continuously strive to provide the highest level of customer service.