Refund policy

RETURN & REFUND POLICY

Last updated: July 3, 2026

1. OVERVIEW

At Lennire London, we want every customer to be completely satisfied with their purchase.

This Return & Refund Policy outlines your rights and our procedures regarding returns, refunds, and order cancellations in accordance with the consumer protection laws applicable within the European Union (EU) and the United Kingdom (UK).

2. RIGHT OF WITHDRAWAL (EU & UK CUSTOMERS)

If you are located in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within:

30 days from the date your order is delivered.

You are not required to provide a reason for exercising this right.

To request a withdrawal, please contact us at:

info@lennirelondon.com

3. RETURN CONDITIONS

To qualify for a return, the following conditions must be met:

  • The item must not have been used.

  • The item must be returned in its original condition and original packaging.

  • Proof of purchase must be provided.

We reserve the right to decline any return that does not satisfy these requirements.

4. RETURN PROCESS

To begin a return request:

  • Contact us at info@lennirelondon.com

  • Provide your order number and, if you wish, the reason for the return.

  • We will provide you with detailed return instructions.

Items returned without prior authorization may not be accepted.

5. RETURN SHIPPING COSTS

Damaged, defective, or incorrect products

We will cover all return shipping costs.

Returns due to a change of mind or withdrawal

The customer is responsible for the cost of returning the item.

6. REFUNDS

After your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved, your refund will be processed within:

30 days

Refunds are always issued using the original payment method whenever possible.

7. NON-RETURNABLE ITEMS

The following products are not eligible for return:

  • Digital products once they have been delivered or downloaded.

  • Personalised or custom-made products.

  • Products that cannot be returned for hygiene or health protection reasons, where applicable.

8. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

Please contact us within:

48 hours of delivery.

Depending on the circumstances, we will:

  • Send a replacement free of charge, or

  • Issue a full refund.

To help us assess your claim, we may ask you to provide photographs of the product.

9. MISSING OR LOST ORDERS

If your order has not arrived within the expected delivery timeframe, please contact us at:

info@lennirelondon.com

We will:

  • Investigate the shipment with the courier.

  • Arrange a replacement or provide a full refund if appropriate.

10. LATE OR MISSING REFUNDS

If you have not yet received your refund, we recommend that you:

Please note that processing times may vary depending on your financial institution.

11. ORDER CANCELLATIONS

Orders may be cancelled provided they have not yet been processed or dispatched.

If your order has already been shipped, you will need to follow the standard return procedure.

Customers located in the EU and UK continue to benefit from a 30-day withdrawal period, exceeding the legal minimum requirement of 14 days.

12. ABUSE OF THIS POLICY

To protect our business and customers, we reserve the right to refuse returns or refunds in cases involving:

  • Fraudulent or false claims.

  • Repeated misuse of our return policy.

  • Any suspicious or abusive activity.

13. CONTACT

For any questions regarding returns, refunds, or cancellations, please contact us:

Email: info@lennirelondon.com

Typical response time: 24–48 hours.